Delivery & Returns

Delivery Information

Processing Time
Orders are typically processed within 1-2 business days. Processing may take longer during holidays and promotional periods.

Delivery Options

  • Standard Delivery: 3-7 business days
  • Express Delivery: 2-3 business days
  • International Delivery: 7-14 business days

Delivery Costs

  • Free standard delivery on orders over €100
  • Standard delivery: €4.95
  • Express delivery: €9.95
  • International delivery: Calculated at checkout

Order Tracking

  • Tracking number provided via email
  • Real-time tracking updates available
  • Allow 24 hours for tracking information to activate
  • Contact carrier directly for delivery inquiries

International Delivery

  • Available to most countries
  • Customs duties and taxes may apply
  • Additional documentation required
  • Delivery times are estimates only

Delivery Issues

  • Failed deliveries: Redelivery attempted
  • Incorrect addresses: Contact us immediately
  • Lost packages: Investigation required
  • Damaged items: Report within 48 hours

Returns Policy

Returns Eligibility
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

How to Return
To initiate a return:

  1. Log in to your account
  2. Navigate to order history
  3. Select items for return
  4. Complete return request form
  5. Wait for confirmation email

Return Shipping

  • Domestic returns: Prepaid label available
  • International returns: Customer pays return shipping
  • Original shipping costs non-refundable
  • Tracked shipping recommended

Refund Processing

  • Refunds issued to original payment method
  • Processing time: 5-7 business days after we receive return
  • Bank processing may require additional 3-5 days
  • Store credit option available

Non-Returnable Items
Cannot return:

  • Final sale items
  • Worn or washed items
  • Personalized products
  • Items without original tags

Damaged Items
If your item arrives damaged:

  • Contact us within 48 hours
  • Provide photos of damage
  • Free return shipping provided
  • Replacement or full refund offered

Last Updated: [Date]